faq

All our jewelry pieces are in 18K gold with natural SI/VS diamonds, natural gemstones and pearls.

We are based in United Arab Emirates, Dubai.

For ring sizes, you could either download the app "Ring Sizer", if you have a perfectly sized ring at hand, or you can check our size guide here! You can even visit a local jeweler to have your finger measured for a more accurate measurement and avoid having to resize it.

We offer our own authenticity card with the gold weight, diamond weight and clarity type with every order. However, getting a lab certificate, carried out by the International Diamond Laboratories (IDL), would require an additional charge of 125 aed for a small card-sized certificate, and 200 aed for a booklet certificate, which you can request in the cart menu, before purchasing.

We currently do not have a physical shop, we are an online store. However, you can follow us on our Instagram @MozariJewelry, for updates on the events we join to visit our booth and view our pieces!

Currently, we do not offer home viewing of our jewelry pieces.

In the case of placing an incorrect item or color, please contact us with 24hrs to have your order changed. You can contact us on the chat box on our website, or direct message us on our Instagram @Mozarijewelry.

The majority of our pieces are customizable! You can change the look, enamel color, engraving on most of our jewelry pieces by clicking on the customization options. However, apart from the customization listed, we do not offer any more personalization.

You can view the status of your order in the "My Account" page, under "My Orders". We will notify you once your order has been shipped.

Please contact us on our Instagram @Mozarijewelry, or send us an email at Mozarijewelry@hotmail.com

Yes, we ship worldwide. We offer free shipping within the UAE, and international shipping fees apply, which can be viewed in the cart at checkout.

Yes we ship worldwide. We offer free shipping within UAE. International shipping fees apply and can be viewed in the cart at checkout.

Given that our pieces are made to order, here are the time frames for when you can expect to receive your order: Domestic: 7-10 days International: 10-15 days *Please note this is just an approximation.

We are just as excited as you are to receive your Mozari piece! However, our pieces are made by order; therefore, expediting orders are not possible. In the case that your order finishes early, however, we will ship it to you ASAP!

We ship our pieces with Topex Delivery, for orders within the GCC, and DHL for orders placed outside GCC.

We offer the option to add a personalized gift card to your order. Simply type your preferred message in the Notes box on the cart page before completing your purchase.

Absolutely! To send your order as a gift, simply include the recipient's phone number and address when placing your order. Our delivery courier will contact them directly.

We offer MasterCard, Visa, Goggle Pay, Apple Pay.

For UAE orders, you can request cash on delivery by sending us a message on our email or Instagram.

Since each piece is uniquely made to fit you, we do not offer refunds on our jewelry pieces. However, if there is an issue with your order, please contact us, and we will do our best to assist you.

You can send us an email Mozarijewelry@hotmail.com, chat with us on our website, or direct message us on Instagram @Mozarijewelry.

Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. For detailed information, please visit our Privacy Policy page on our website or contact us at mozarijewelry@gmail.com.