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What are the materials used in your jewelry pieces?

All our jewelry pieces are in 18K gold with natural VS/SI diamonds, natural gemstones and freshwater pearls.

Where are you based in?

We are based in United Arab Emirates, Dubai.

How do I determine my ring size?

For ring sizes, download the app "Ring Sizer", if you have a perfectly sized ring at hand, or visit a local jeweler to have your finger measured for a more accurate measurement.

Do you offer a diamond certificate with my order?

We offer our own authenticity card with the gold weight, diamond weight and clarity type with every order. However, getting a lab certificate, carried out by the International Diamond Laboratories (IDL), would require an additional charge of 125 aed for a small card-sized certificate, and 200 aed for a booklet certificate, which you can request in the cart menu, before purchasing.

Can I visit a physical store to see the jewelry in person?

We currently do not have a physical shop, we are an online store. However, you can follow us on our Instagram @MozariJewelry, for updates on the events we join to visit our booth and view our piece.

Do you offer a home viewing?

Currently, we do not offer home viewing of our jewelry pieces.

How long till I receive my order?

Given that our pieces are made to order, here are the time frames for when you can expect to receive your order: Domestic: 2 weeks International: 3 weeks *Please note this is just an approximation.

Can I edit my order?

In the case of placing an incorrect item or color, please contact us with 24hrs to have your order changed. You can contact us on the chat box on our website, or direct message us on our Instagram @Mozarijewelry.

Do you offer customization or personalized options?

The majority of our pieces are customizable. You can change the look, enamel color, engraving on most of our jewelry pieces by clicking on the customization options.

What should I do if I have an issue with my order?

Please contact us on our Instagram @Mozarijewelry, or send us an email at Mozarijewelry@hotmail.com

What gift options are available?

We offer the option to add a personalized gift card to your order. Simply type your preferred message in the Notes box on the cart page before completing your purchase.

Can I send my order as a gift to someone else?

Absolutely! To send your order as a gift, simply include the recipient's phone number and address when placing your order. Our delivery courier will contact them directly.

What is your return and exchange policy?

Since each piece is uniquely made to fit you, we do not offer refunds on our jewelry pieces. However, if there is an issue with your order, please contact us, and we will do our best to assist you.

What payment methods do you offer?

We offer several convenient payment options. Through Ziina, you can pay by MasterCard, Visa, Goggle Pay, or Apple Pay.

Do you offer cash on delivery?

For UAE orders, you can request cash on delivery by sending us a message on our email or Instagram.

Where can I contact you?

You can send us an email info@mozarijewelry.com, chat with us on our website, or direct message us on Instagram @Mozarijewelry.